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Information Technology Service Management
Since the dawn of the computer age, information technology has been managed as a set of discrete technical tasks independent of the enterprise's business activities. Given the current complexity of IT environments, the fact that in the e-commerce age "IT is the business", and the ever-increasing competition for resources, such a perspective becomes as viable as using foot messengers for corporate communications. IT either delivers business enabling service or it is of no value and will be outsourced - or go away altogether. It is not enough to manage the technology of information technology: the mandate is to manage the "business" of information technology. Gefion uses the de facto international standard ITIL® IT Service Management process framework as the core of our ITSM practice. We have guided and mentored multiple large enterprises through the implementation of this framework with outstanding results. All of our consultants hold certifications in the ITIL® framework, with the majority at the Masters level. Our robust ITSM service offerings allow you to choose the assistance that is right for you. We can deliver:
IT Infrastructure Library Training:
We are a leading provider of ITIL® training. Our ITIL® Foundations course is in the process of accreditation by EXIN, which will make us one of only a handful of accredited ITIL® training providers in North America. We provide training to fit your needs, whether your organization requires a course onsite, in a remote location, even online. And, although our training materials were developed in the United States, we can customize our approach to reflect your unique corporate culture and language to enhance its impact on your participants.
Directed Problem Solving:
You may have a particular issue or problem that needs immediate attention. We can perform an accelerated analysis and provide some "quick win" recommendations designed to help you make some rapid, visible improvements. We then identify longer-term recommendations designed to address the root cause of the issue.
Assessments:
We analyze and assess your entire IT service delivery program - using a comprehensive, internally developed methodology - to give you a clear picture of the issues that are preventing you from delivering cost-effective, customer-delighting service. We provide clearly documented, actionable recommendations to tackle these issues. You will know what actions to take for rapid results.
Process Development :
We have a successful track record helping our clients design service delivery processes - based on the ITIL® best practice framework - that work. We can help you design a single process, or an end-to-end service delivery program. Our process engagements are successful because, first and foremost, we are business process experts, with years of experience using structured approaches to deliver successful solutions for leading companies and public entities nationwide.
Implementation:
We don't believe in delivering a solution and then walking away, leaving you to figure out how to make it successful. We offer a range of assistance in making your vision a reality, from program management advice to organizational change management strategies. We keep "skin in the game," aware that even the most elegant solution has no value if it doesn't become ingrained in an organization. We have all been leaders and practitioners in the ITSM arena and bring a wealth of knowledge and practical experience along with the conceptual foundation that ITIL® provides. Our practice is centered on helping you achieve the outcome of providing enhanced, relevant, cost-effective services to the business.
Compliance:
We can help you to meet the requirements of external mandates, particularly those of the Sarbanes-Oxley Act of 2002, which holds CEOs and CFOs of publicly held companies responsible for the accuracy of financial statements and financial information issued by their companies. According to the Institute of Internal Audit, reliability of internal controls and financial reporting depends directly on such technical controls as change management and monitoring for information, systems, programs and operational configurations. In other words, financial reporting integrity depends upon the integrity of IT systems that maintain this information. Our ITIL® practice provides a solid framework to meet the requirements of Sarbanes-Oxley because it's all about operating IT like a business -with the same controls as a business. We can help you ensure that:
IT Infrastructure Library Training:
We are a leading provider of ITIL® training. Our ITIL® Foundations course is in the process of accreditation by EXIN, which will make us one of only a handful of accredited ITIL® training providers in North America. We provide training to fit your needs, whether your organization requires a course onsite, in a remote location, even online. And, although our training materials were developed in the United States, we can customize our approach to reflect your unique corporate culture and language to enhance its impact on your participants.
Directed Problem Solving:
You may have a particular issue or problem that needs immediate attention. We can perform an accelerated analysis and provide some "quick win" recommendations designed to help you make some rapid, visible improvements. We then identify longer-term recommendations designed to address the root cause of the issue.
Assessments:
We analyze and assess your entire IT service delivery program - using a comprehensive, internally developed methodology - to give you a clear picture of the issues that are preventing you from delivering cost-effective, customer-delighting service. We provide clearly documented, actionable recommendations to tackle these issues. You will know what actions to take for rapid results.
Process Development :
We have a successful track record helping our clients design service delivery processes - based on the ITIL® best practice framework - that work. We can help you design a single process, or an end-to-end service delivery program. Our process engagements are successful because, first and foremost, we are business process experts, with years of experience using structured approaches to deliver successful solutions for leading companies and public entities nationwide.
Implementation:
We don't believe in delivering a solution and then walking away, leaving you to figure out how to make it successful. We offer a range of assistance in making your vision a reality, from program management advice to organizational change management strategies. We keep "skin in the game," aware that even the most elegant solution has no value if it doesn't become ingrained in an organization. We have all been leaders and practitioners in the ITSM arena and bring a wealth of knowledge and practical experience along with the conceptual foundation that ITIL® provides. Our practice is centered on helping you achieve the outcome of providing enhanced, relevant, cost-effective services to the business.
Compliance:
We can help you to meet the requirements of external mandates, particularly those of the Sarbanes-Oxley Act of 2002, which holds CEOs and CFOs of publicly held companies responsible for the accuracy of financial statements and financial information issued by their companies. According to the Institute of Internal Audit, reliability of internal controls and financial reporting depends directly on such technical controls as change management and monitoring for information, systems, programs and operational configurations. In other words, financial reporting integrity depends upon the integrity of IT systems that maintain this information. Our ITIL® practice provides a solid framework to meet the requirements of Sarbanes-Oxley because it's all about operating IT like a business -with the same controls as a business. We can help you ensure that:
- All changes go through the proper approval processes.
- All changes are properly documented.
- Information regarding the configuration of the infrastructure is captured and maintained.
- Security policies and procedures are in place to safeguard the integrity of enterprise data.